Auction Standards Training

The importance of vehicle inspections and arbitration at an all-time high in the remarketing industry. High quality condition reports, post-sale inspections and certifications is critically important to the sellers, buyers and auto auctions. Resolving disputes amongst buyers, sellers and auction produced products or services is just an important and without high quality inspections or dispute resolution in place, customers will find new ways to liquidate or source their vehicle inventory.

The Auction Standards Training Program delivers two information-packed days of classroom led and hands-on training for vehicle inspectors, operations managers, account coordinators, arbitration managers or anybody looking to increase their knowledge about vehicle inspections and arbitration.


Class Pricing

• Damage Analysis – $500/student
• Arbitration – $500/student
• Damage Analysis & Arbitration – $750/student


Class Information

Day 1 – Damage Analysis —— 8:30 am-5:00 pm
 
Day 1 is all damage analysis. You will have a better understanding of the complexity that is vehicle estimatics and how well a high quality inspection adds value to the transaction by knowing how to inspect and identify areas of risk. Areas of risk include:
  What the inspections cover or not Interior Damage
  Vehicle information Trim and Series/Model Breakdowns
  Prior Repairs Ways to Streamline Without Sacrificing Quality
  Structural Damage Ways to Measure Effectiveness for Continuous Improvement
  Exterior Damage    
Day 2 – Arbitration —— 8:30 am-5:00 pm
 
Day 2 is all arbitration. The department name is “arbitration” but in reality the team does much more than just render a decision. In this class you will better understand the science and the art that is arbitration to not only manage current arbitration issues but mitigate future occurrences by obtaining a better understanding of the following:
  Understanding Stakeholder’s Perspectives Mutual Gains vs. Fixed Pie Negotiation
  Sustaining or Improving Your Bottom Line Mediation vs. Arbitration
  Arbitration Policy Sync and Update Scenario Training
  Know Your Best Alternative to Negotiated
Agreement Benchmarking
   

 

Class Instructor

Classes are taught by Matt Arias, Director of Arbitration for Manheim. Matt is responsible for operational support and continuous improvement activities of auction operations, auction policies and arbitration departments. In addition, he serves as the intermediary for arbitration claims and mediation. Matt co-chairs the NAAA Standards Committee and is a member of the IARA Standards Committee.

Upcoming Training: November 7-8
Location: Manheim Riverside, Riverside, CA
Hotel Accommodations

Marriott Riverside, 3400 Market Street, Riverside, CA 92501
Phone: 951-784-8000  Request Cox/Manheim Riverside
rate of $132/night

Hyatt Place, 3500 Market Street, Riverside, CA 92501
Phone: 951-321-3500  Request Cox/Manheim Riverside
rate of $136/night

Mission Inn, 3649 Mission Inn Avenue, Riverside, CA 92501
Phone: 951-784-0300  Request Cox/Manheim Riverside
rate of $142/night

Manheim Riverside Training Registration
ADESA Employee Registration
Independent Auction Employee Registration
Manheim Employee Registration
Associate Member Registraton
Non-Member Registration

Upcoming Training: December 7-8
Location: Manheim Central Florida, Orlando, FL
Hotel Accomodations

Rosen Shingle Creek Resort, 9939 Universal Blvd, Orlando, FL 32819 www.rosenshinglecreek.com
Reservations: 866-996-6338 Request Manheim Central Florida
rate of $123/night

The Florida Hotel at the Florida Mall
1500 Sand Lake Road, Orlando, FL 32809 www.thefloridahotelorlando.com
Reservations: 800-588-4656 Request Manheim Central Florida
rate of $129/night

Manheim Central Florida Training Registration
ADESA Employee Registration
Independent Auction Employee Registration
Manheim Employee Registration
Associate Member Registraton
Non-Member Registration



2017 National Auto Auction Association. All rights reserved.

Day 1 - Auction Standards TrainingPromo Video Day 2 - Auction Standards Training Promo Video