The importance of vehicle inspections and arbitration at an all-time high in the remarketing industry. High quality condition reports, post-sale inspections and certifications is critically important to the sellers, buyers and auto auctions. Resolving disputes amongst buyers, sellers and auction produced products or services is just an important and without high quality inspections or dispute resolution in place, customers will find new ways to liquidate or source their vehicle inventory.
The Auction Standards Training Program delivers two information-packed days of classroom led and hands-on training for vehicle inspectors, operations managers, account coordinators, arbitration managers or anybody looking to increase their knowledge about vehicle inspections and arbitration.
• Damage Analysis – $500/student
• Arbitration – $500/student
• Damage Analysis & Arbitration – $750/student
|Day 1 – Damage Analysis —— 8:30 am-5:00 pm|
|•||What the inspections cover or not||•||Interior Damage|
|•||Vehicle information||•||Trim and Series/Model Breakdowns|
|•||Prior Repairs||•||Ways to Streamline Without Sacrificing Quality|
|•||Structural Damage||•||Ways to Measure Effectiveness for Continuous Improvement|
|Day 2 – Arbitration —— 8:30 am-5:00 pm|
|•||Understanding Stakeholder’s Perspectives||•||Mutual Gains vs. Fixed Pie Negotiation|
|•||Sustaining or Improving Your Bottom Line||•||Mediation vs. Arbitration|
|•||Arbitration Policy Sync and Update||•||Scenario Training|
|•||Know Your Best Alternative to Negotiated
Classes are taught by Matt Arias, Director of Arbitration for Manheim. Matt is responsible for operational support and continuous improvement activities of auction operations, auction policies and arbitration departments. In addition, he serves as the intermediary for arbitration claims and mediation. Matt co-chairs the NAAA Standards Committee and is a member of the IARA Standards Committee.
|Upcoming Training: December 7-8
Location: Manheim Central Florida, Orlando, FL
Rosen Shingle Creek Resort, 9939 Universal Blvd, Orlando, FL 32819 www.rosenshinglecreek.com
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