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Manheim Delivers a Faster Online Search and Bidding Experience for Customers

Customer Feedback Led to Vehicle Search and Bidding Improvements on Enhancements Manheim’s Online Platforms

ATLANTA – To support its commitment to create a better and faster online experience for its customers, Manheim has revved up its search and sales functions on Manheim.com and OVE.com, Manheim’s online sales platforms. These enhancements, which took effect last month, are designed to help buyers find relevant inventory quicker and make the sale process easier and faster.

As part of the rollout, the floor price can be reached within three bids submittals on OVE.com, and only vehicles priced at or below 120 percent of Manheim Market Report (MMR) will be displayed in search results. Additionally, only vehicles with condition reports will be displayed in initial search results, and the success and facilitation fees will be combined into one single “Sell Fee.”

“These changes come from buyer suggestions and our research,” said Jenifer Eggert, Manheim’s vice president of digital services. “Our customers want and need a faster and easier way to search for and bid on inventory. They have asked for this, and Manheim has delivered with these great new enhancements.”

Dealers have shared with Manheim that setting the starting bid significantly lower than the floor price can extend the sales process. Now if a starting bid is more than three bid increments lower than the floor price, the starting bid will automatically be raised to three bid increments below floor price.

According to customer research, buyers are most interested in vehicles that are priced closest to MMR. With changes to the filter settings, customers can find vehicles closest to MMR prices on OVE.com. Buyers will still be able to adjust their filters to see vehicles without an MMR value.

Online buyers have shared with Manheim that they want access to condition report information and images to help make their buying decisions with more confidence. Although buyers can adjust their filters to allow them to see all vehicles, with the new OVE.com policy changes, buyers are encouraged to include condition information and images on all vehicles in their searches.

The success and facilitation fees have not changed, but they are now being displayed differently.

About Manheim (www.manheim.com)

Manheim is the leading global provider of vehicle remarketing services, connecting buyers and sellers of used vehicles to the largest wholesale used-vehicle marketplace. The company helps dealer and commercial customers achieve results by providing physical and digital auction channels, data analysis, financing, transportation and mobile products and solutions.

Manheim pioneered in-lane vehicle auctions and has been an innovator in both digital and mobile auction platforms. Manheim registers nearly 7 million used vehicles annually, facilitating transactions representing nearly $46 billion in value. Manheim’s research and consulting arm, Manheim Consulting, provides industry-leading market intelligence and publishes the widely recognized annual Used Car Market Report. The company offers dealer financing through NextGear Capital, Inc., and transportation services through Ready Auto Transport.

Headquartered in Atlanta, Manheim has more than 20,000 employees in 121 worldwide sites and generates annual revenues of more than $2.9 billion. A subsidiary of Cox Enterprises, Manheim participates in “Go Green with Manheim,” the company’s sustainability program.


NAAA Posted 11/17/2014