Policy

Overview
 
 

Arbitration Policy Message

2024 Arbitration Policy – Effective Date: August 5, 2024
2024
Arbitration Policy
2024
Arbitration Policy
(With Markups)
     
2024 Arbitration Policy, Appendix-I – Effective Date: August 5, 2024
2024
Arbitration Policy
Appendix I
2024
Arbitration Policy
Appendix I
(With Markups)
     
Certification Standard Guidelines – Date: August 5, 2024
Guidelines
     
Electric and Hybrid Vehicles Position Statement – Date: August 5, 2024
Statement
     

Connect to the NAAA Arbitration Policy Troubleshooter

Advanced Driver Assist System Position Statement

Canada
Seller Disclosure Standard      Open Recall Statement

Condition Report Position Statement

Condition Report Position Statement - VIDEO

Flood Damage Policy

Flood Policy Amendment - 9/5/17

Flood Damage Indicator Checklist

Grading Scale

Industry Standard Vehicle Condition Grade - AutoGrade

Kinks vs Bend Infographics

Open Recall Statement

Payment of Monetary Incentives to Customers

Position Statement on Chip Shortage - Effective 4/3/2023

Position Statement on Subscription Services - Effective 4/3/2023

Odometer — New Federal Disclosure Rules - 1/1/2021

Odometer/Title Fraud